Returns
To initiate a return, please follow the instructions below:
- Log in to my.amsons.co.uk using the email address you used to place the order.
- Select the order you wish to return then click Request Return.
- Fill out the return request form and then click Request Return
- Our team will then review your return request and contact you within 10 days with the next steps.
Important: Please do not ship your return to us until you have recieved the email approval and instruction to do so. Any packages sent to us without approval will get destroyed upon reciept and Amsons will not cover the cost of any losess.
Full-priced items may be returned or exchanged within 14 calendar days of the purchase date.
Sale items, glassware or any product containing glass, hygiene products, Ihrams (once opened), and consumables are non-returnable for hygiene reasons.
- Sale items
- Glassware or any product containing glass
- Hygiene Products
- Consumables
- Ihrams (once opened)
We offer exchange or store credit note for most unused items returned in their original condition, with tags and packaging intact, within 28 days of purchase with a valid receipt and subject to store discretion.
Exclusions apply to certain products which include, but are not limited to, the following items:
- Sale items
- Glassware or any product containing glass
- Hygiene Products
- Delicate Products
- Consumables
- Ihrams once opened
- Party Wear
Please be advised all exchanges and credit notes are subject to the condition of the item and store discretion.
This return policy is in addition to your statutory rights.
For further assistance regarding the return policy, please ask a member of staff.
Online Returns Policy
At Amsons, customer satisfaction is our highest priority. If something isn't right, this policy explains how to resolve it and what you can expect from us.
This policy applies to orders placed online at amsons.co.uk and does not affect your statutory rights, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Changed your mind?
You can return most items within 14 days of receiving your order for a full refund to the original payment method if you change your mind.
When returning an item, please make sure it is:
- unused and in as-new condition, with all tags and labels attached
- in its original packaging (both internal and external packaging components), with any free items that came with the order
- returned with proof of purchase, such as your order confirmation
If an item isn't returned in this condition, we may reduce your refund to reflect any loss in value (see "Deduction for diminished value" below).
Return requests made after the 14-day return window will not be accepted.
Items we can't accept for change-of-mind returns
For health, hygiene or other reasons, we can't accept change-of-mind returns on the following items once their seal or protective packaging has been opened after delivery:
- Cosmetics, perfumes, fragrances and oils
- Food or supplement products
We can't accept change-of-mind returns for personalised or made-to-order items. This doesn't affect your rights if one of these items is faulty, damaged or incorrect.
Faulty, damaged or incorrect items
If your item is faulty, damaged or not what you ordered, please email info@amsons.co.uk with your order number and photos of the item and packaging before you send anything back. We will provide instructions on the next steps, which could include arranging the return for you or an alternative solution.
How to return an item
- Log in to your account at my.amsons.co.uk and select the order containing the item you'd like to return.
- Choose the item(s) and select a reason for return.
- Once your return is submitted, our team will review your request and get back to you with the outcome within 7 calendar days.
- For approved returns, you will receive a confirmation of the approval, which will also include the return instructions. Please follow these instructions carefully to make sure your return is processed promptly and to avoid additional costs.
The return instructions you receive may include a request to provide the tracking number for the items you are sending back. If you can't provide a tracking number, we may not be able to process your refund until your return has reached us.
Refunds
Provided the return instructions have been followed correctly, we will process your refund within 14 days of receiving your return.
Deduction for diminished value
If you return an item with the original packaging, tags or seals missing or damaged, we may reduce your refund to reflect any loss in value, as permitted under the Consumer Contracts Regulations 2013. Any deduction will be proportionate to the cost of replacement packaging (typically around £3 for standard packaging) or the reduced resale value of the item. We will explain any deduction when we process your refund.